Gocrafti SealPay 100% Money Back Gurantee

  Here are a few links that may help you to Understand SealPay

  What exactly SealPay is?

Before the dispatch/delivery of the item

If you can't see your order has not been dispatched within 3 business days of the promised dispatched days, you can simple cancel your order if you want. SealPay provides you full right to cancel your order before it has been dispatched in this/such a case, your money will be fully refunded under SealPay. 

After the dispatch/delivery of the item

If the order is not delivered within 10 days of the order is dispatched, we will cancel your order on your behalf and intimate you about the same. Rest assured, your money will be fully refunded under SealPay.

  What does SealPay Covers?

  • You have paid for the item but didn't receive it
  • You have received a damaged/defective item or an item that does not comply with the specifications as per your original order
  • You have received an item with which you're not satisfied because of fit/size

  What mode of payment will be used for refund?

SealPay shall refund payment by cheque or bank transfer.

  What are the SealPay coverage Area/details?

Type of Item Issue Policy
All Physical Damage Exchange/Refund as per your request
All Wrong Item Sent Exchange/Refund as per your request
All Different from disceiption from Gocrafti Exchange/Refund as per your request
All Unhappy with the item quality Exchange/Refund as per your request
Only Clothing and Footwear Sizing/Fitting change/faulty Alternate size or Refund as per your request

  What are the conditions for exchange?

Exchange/Alternate item Conditions

In case you are not fully satisfied with the size/fit of an item, Gocrafti will gladly help in the exchange of the item for another size, subject to fulfilment of following conditions:-

  • Item(s) need to be unused, unaltered, unsoiled, original condition with their original tags including but not limited item bar code, price tag etc, and in its original packaging and following the Sellers Return Policy.

Exchange/Alternate item is not given for the following

  • In the interests of hygiene, Gocrafti may refuse returns where it's obvious that the item has been worn, washed or soiled

  • Returns shall not be accepted for innerwear and lingerie due to intimate nature of items and hygiene

  • Items that are sold as sets/combos cannot be exchanged as individual items

  • In case the size requested is out of stock, SealPay will provide you the the amount (If you have already done)

  • Returns shall not be accepted for made-to-order items like customized mattress & carpets, customized Handicrafts, customized jewellery, Glasswares, Fragile itemes etc

  • We accept cancellation of Handicrafts, Home Decor, Breakable items, Decorative Items (Applicable for subcategory) orders up to 24 hours of placing the same, without any charges to you and the balance amount will be refunded to you or product will be replaced. No cancellation requests will be accepted 3 days after the date of receipt of order for this item on Gocrafti (You need to file RMA for return request).